Return Policy
The Customer has the right to withdraw from the contract and may return the product within fourteen (14) calendar days of dispatch of the product and at his own expense to return it to the Company. The aforementioned deadline of 14 calendar days for the exercise of the right of withdrawal is set as from the next day on which the Customer obtains the physical possession of the products. If you have ordered more than one product with an order and they were delivered separately, the period of the exercise of the right of withdrawal in accordance with the above, starts from the next day of the day the Customer obtained the physical possession of the last item. Your right to return the product, applies only to products that are returned in the same condition as you received them, which means that the items must be in their original condition, unused and unopened into their closed packaging, with all security tags in place, in their original bags and only if the package is accompanied by the proof of payment and carries the original labels, otherwise the money will not be refunded.
Any product which is damaged or not in the same condition as you received it, will not be refunded. You should therefore take good and reasonable care of the products while they are at your possession. In the event of a defective product, Customers have the right either to return the product and ask for a refund, or to replace the product with the same of their initial purchase. If the conditions for returning the product are met, our Company has the obligation either to replace the product or to make the refund, as stated herein. In no other case, there is the possibility of a refund given for products that were opened, except for the defective ones as listed herein.
We are unable to accept any returns that do not meet this criteria, so please take good and reasonable care of the products whilst in your possession. Please note that there is no refund for sale items purchased at a discount and that items can not be exchanged for another product, except for the defective ones.
METHODS OF REFUND
If the Payment Method of the original purchase was Cash On Delivery, then you should send us a bank account at info@mielev.com or call us at (+30) 6942871772 (10:00-17:00) so as to refund your money. In case of a credit/debit card original purchase method, the refund will be credited to your original Payment Method.
If the original purchase method is Bank Transfer Payment, kindly note that the refund will be credited to the bank account prescribed by the Customer. In case of different banks (other than Eurobank) in Greece or abroad, there might be bank charges, which are always covered by you and those fees will be deducted from the total refund.
Note**: If you wish to make a return of a product, make sure to complete and include in your package the "Return Form" you can find in here. After we receive your refund request, we will process your refund. In the occurrence that the customer would like to cancel the order subsequently to its completion or to alter the order (and in any case before the shipping proceeds) one can communicate with our company within a time frame of two (2) hours electronically by email at info@mielev.com.
The process of the refund will begin only after we receive your returned item/s and only after the product meets the requirements detailed herein.
SHIPPING FEES
Shipping and handling charges are NON-REFUNDABLE. All customers are responsible for postage payments.
Refund: You can return any product for free and we will cover the postage costs and refund your money within ten (10) business days, ONLY IF THE RETURN OF THE PRODUCT IS DUE TO OUR COMPANY’S MISTAKE (e.g. defective products, faulty or incorrectly posted items).
In any other case you wish to return the product for your personal reasons and get a refund, shipping costs will have to be covered by you.
RETURN PROCESS
Step 1: Read Return Policy in its entirety to be sure your merchandise is returnable.
Step 2: If you wish to make a return of a product, you should know the order number and make sure to complete it in the “Return Form” and include it in your package. After we receive your request and once your return has been approved, we will process your refund.
You will receive a confirmation e-mail informing you that the amount will be refunded within the next ten (10) business days from the receipt of the returned product. Remember that credit card payments always depend on your bank.
Safely package and ship the “return form”, a copy of the receipt and the item to the following address within fourteen (14) calendar days of receiving your merchandise to:
‘Mielev’
Navarchou Notara 58, Athens
14235, Greece
Tel: (+30) 6942871772
Please note we are unable to be held liable for the loss of your item being returned. We strongly recommend you use a secure service to return goods and keep a record of the shipping tracking number of your package. Mielev is not responsible for lost or misdirected returns. No money can be refunded for the lost or never received item.
Step 3: Once the returned item safely arrives at Mielev, we will inspect the item(s) condition. Any merchandise that does not meet the requirements of our Return Policy will not be accepted (please allow 3-5 business days for your return to be processed). Refunds will be processed as soon as returned items have been checked and accepted and will be completed approximately within ten (10) business days. The Company is entitled to accept the return of the product and make a full refund of the price paid for the products in accordance with our Returns Policy.
ABROAD
The same criteria that apply to Greece. In case of a credit/debit card original purchase method, the refund will be credited to your original Payment Method. Returned items must be accompanied by a shipping tracking number so that they can be tracked, as no money can be refunded for the lost or never received the item. Make sure you use a postal service that assures you of the value of the products returned and always receive proof of the shipment.
Our address for your returned item(s) is:
‘Mielev’
Navarchou Notara 58, Athens
14235, Greece
Tel: (+30) 6942871772
By placing an order on mielev.com, Customer accepts all terms of this Return Policy.